Delivery

If your order contains both small and furniture items, they will be delivered separately and you will receive a dispatch confirmation with further information regarding your delivery for each shipment.

Any preorder and made-to-order products will be dispatched in line with the timings shown in your order confirmation.

Small items

Available on all smaller items: floor lights, footstools, textiles, table lamps, tableware, and accessories.

Members get free delivery on all small item deliveries, excluding third-party.

Large items

Available on all furniture items, large lighting, mirrors and rugs.

Let us take the hassle out of your furniture order from start to finish; once your items are ready for delivery, our trusted delivery partners will be in touch to arrange a time that suits you. They will then deliver, unpack and assemble your items (excluding lighting) in the room of your choice. Please note, you will be requested by our delivery partner, Duo to sign a damage waiver form. This is a legal requirement which you must sign in order for your delivery to proceed.

For orders shipped with The British Shop, delivery will be made to the nearest covered part of your residence and assembly will not be included. Please note, your order will arrive boxed and will not be subject to the removal of packaging.

If your order contains both small and furniture items, they will be delivered separately and you will receive a dispatch confirmation with further information regarding your delivery for each shipment. Any preorder and made-to-order products will be consolidated and dispatched together once we have received all of your items into stock.

For delivery to Austria, Belgium, Denmark, France, Germany, Italy, Luxembourg, Netherlands, Portugal, Spain, Sweden, you'll be able to pay in local currency, and your payment will be processed by Global E.

Small item shipping

Available on all smaller items: floor lights, footstools, textiles, table lamps, tableware, and accessories.

Large item shipping

Available on all furniture items, large lighting, mirrors and rugs.

For orders above 150kg, shipping starts from:

Please note that orders to remote or offshore locations in Europe may be subject to a surcharge in addition to the original delivery cost. We recommend that you contact our Soho Support team so we can identify your delivery needs prior to placing your order.

Once your order is ready for dispatch, our delivery partner, The British Shop, will reach out to you directly to schedule a convenient delivery date.

Delivery is kerbside and will be made to the nearest covered part of your residence and assembly will not be included. Please note, your order will arrive boxed and will not be subject to the removal of packaging.

For the following countries, shipping will be via DHL or The British Shop, and the shipping price will be based on location and weight.

Your third-party product will be dispatched to you directly from the supplier.

We are no longer able to offer delivery to Australia, New Zealand, Singapore, United Arab Emirates or Hong Kong through our bespoke shipping service and apologise for any inconvenience this may cause. If you have any questions regarding this change, please contact our Soho Support team.

We can offer shipping for small items to the below countries:

Please note: we ship all international orders outside of the EU on a 'Delivered At Place' (DAP) basis.

Your order may be subject to charges or fees imposed by your local customs authority. Payment of these will be necessary to release your items from customs on arrival. Please note: we have no control over these charges and cannot predict their amount or offer a refund for them.

We recommend that you contact your local customs office for details on how these charges are assessed and applied to your delivery.

Bespoke shipping

If your country is not listed under our European or international shipping rates or your order exceeds the maximum weight limit, we may still be able to ship to you.

Once you have added your items to the basket and entered your details at the checkout, you will be prompted to 'Get quote'.

Our Soho Support team will then obtain a bespoke shipping quote for you based on the contents of your basket and your delivery address.

Once your quote has been done, you'll receive a notification that your order is ready to be completed; please allow up to seven working days for the quote to be provided.

Please note: submitting an order for a quote will not hold or guarantee the items in your basket.

We are no longer able to offer delivery to Australia, New Zealand, Singapore, United Arab Emirates or Hong Kong through our bespoke shipping service and apologise for any inconvenience this may cause. If you have any questions regarding this change, please contact our Soho Support team.